The product experience is everything

November 5, 2007 Posted by Matt Lambert | Filed Under Software 

As per my last post, I am continuing to look at the software user interface, and the impact on communications software product success.

I found a link to a great presentation from Peter Merholz of adaptivepath. “The Experience is the Product” sounds a lot like “the software IS the interface”, which is a Steve Jobs quote I return to, again and again.

Eastman Kodak, iPod and the Wii are good examples in the presentation of innovation.

In some ways, it is good to find one’s themes echoed somewhere else, particularly when someone much more eloquent is putting forth their thoughts.

I also noted more than a passing resemblance to trivergence , where the device is but a part of the overall system.

To flesh out the experiential side of product success, I again recommend listening to this linked file, from Lou Carbone. This is a must for any product manager.

I’ve seen loads of white papers that explain the technology (admin) approach and the communications enabling business processes (business case).

But where are the white papers on the Unified Communications user experience?

Thanks be to Futurelab and Karl Long for the pointers

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