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Feb 14

How to Structure a Blog Post

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Some posts attract thousands of visits over the years, so any of the small tweaks below can pay off handsomely. It’s easy to forget, so I’ll be bookmarking this post myself as a checklist!

tick list for post

The number one goal for our blogs posts should be clarity. So read things out loud, leave several hours before posting and read again, and finally try and be honest with yourself. You know when something is weak, so listen to the little bells that go off in your head!

A quick tip: When struggling with something ‘awkward’, delete the sentence completely, and come back in a few minutes, its liberating.

Did you see what I did there?

As the sage copy-writing  advice from legend Joseph Sugarman goes, “the job of the first sentence is to get people to read the second sentence”.

Using the first sentence to tell people the direct benefit of reading your post is certainly one way of doing that. It sets context and makes the overall point clearer.

As a by product, if the first sentence is also used as the ‘description’ snippet that Google shows ‘searchers’, then having a benefit there helps ‘sell the click’ from Google and then have the page meet the expectation of the visitor. A win win win.

Write enticing headlines

Did you see what I did there“, above, is an example of a headline designed to get people to read the paragraph, as it has a sense of mystery. Yes, it is manipulative, and we are starting to notice this trick from content writers who have nothing to say.

So there had better be a payoff, else people will be disappointed, and abandon ship.

Let headlines tell the whole story

It is courteous, and fruitful to let people skim read. Some visitors some will likely know half your points, and some will know the other half. You appeal to the widest audience and save people time by peppering the piece with headlines that give a complete summary without reading anything else.

Use h2 and h3

H3 for sub points, Google likes what users like, so having the key words in headlines could be helpful.

Use white space

Headlines also break up the text, which makes it simply ‘look’ easier to read. Even if the content area is very narrow, and a single sentence spans several lines, just keep to three or four lines per paragraph. Of course, short words give you more space than long ones, enough said.

Use Active Verbs

Most website writing is designed to inspire people into action. Active verbs tell people what to do and seep into the consciousness, that is, if you can manage it without coming across as bossy.

In fact, the right verb will cut the number of words needed and confer expertise. Or should that be ‘infer’ – perhaps this article on verbs should help…it has lists of verbs you might enjoy.

Use the write verb.

Be careful with humour, not everyone will read things in the same way you do. I bet some skim readers will miss that joke, and that will be entirely my own fault.

Avoid negativity

If I am at all negative, or make jokes at other people’s expense, then I run the risk of ‘being unkind’. People are remarkably intuitive and pick up on the smallest of clues.

A recent personal example, instead of saying ‘don’t waste people’s time’, I re-wrote it as “save people time”, which is positive and active all at the same time. These small clues add up.

Be aware of behaviour

We are judged more on what we do, than on what we say.

But when we write, we demonstrate behaviour without being entirely aware of it, which of course, makes it all the more valuable for the reader. Self interest is illuminating.

Sharing valuable information and being completely transparent is evidently helpful. But being positive, and enthusiastic is attractive.

Assume intelligence

As David Olgilvy famously quipped, “the consumer is not a moron, she is your wife”. Talking down will lose the patience of people you care about. You can leave things unsaid. It’s less distracting.

The more intelligent your audience, the more easily they will be diverted, and distraction loses the sale. So they say.

P.S. Qualifications

It is the affliction of the courteous to think ahead and try and cover all the questions of the reader. But including everything the reader might need to know often detracts from clarity, so be careful out there.

Perhaps it’s another post, or at the least, put these things later in the article.

Stay on point

If you try and say three things, you say nothing. I’m not sure if I read that somewhere, but it is my final check.

All the best in your lead generation

As to ‘what needs to be in a post, and what’s better elsewhere, that’s one we’re still working on, if you’re interested then let me know.

And that’s a call to action – a weak one, but we couldn’t finish without it!

Jan 13

Tragedy of the content marketing commons

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Every bit of advice I’ve seen this year so far recommends Content Marketing. Is it not true that once everyone piles in to a method of marketing, it doesn’t work as well?

I really resent those marketing phone calls, whereas at the beginning, I didn’t mind so much. So just as cold calling doesn’t work very well these days, how about we try something new, is content marketing the answer?

Where shall we go today? Twitter?

Time to get out?

Time to get out?

 

 

 

 

 

Ok, well, have you tried all these?

  • Display
  • Email
  • Podcasting
  • Web Directories
  • Search Engine Marketing
  • Remarketing
  • Webinars
  • Blogging
  • Twitter, Pinterest, LinkedIN, Facebook, Google Plus
  • Social Media Networking

Did we miss any? But the point is that companies still do all the old things, as well as all these new fangled digital things. It’s getting kind of busy.

How about Content Marketing?

As just seen on this article over on the content marketing institute, the term is just coming of age. Look at that sharp increase in the last year…this is just taking off.

Content Marketing Trends

Content Marketing Trends

We’d better hurry up

Oh for pete’s sake. A tragedy of the content marketing commons?

Anyone else tired of content marketing?

Anyone else tired of content marketing?

What can we do?

The price of entry to marketplaces has gone down, we need strategies.

Do what is new:  If you’re behind in your marketing strategies, then it’s probably wise to consider how expensive it will be to catch up. Go for the place of least resistance, focus on the place where there is less competition. Try those things the competition haven’t got around to doing yet.

Google Plus is pretty new…

Be Specific: They used to call this niche marketing. The less competition there is, the better your return.

Do less, be better: Where people are fed up with the volume, whatever the medium, then we have to focus on quality. Think of quality as the ‘interest rate’, it is the compound interest we’re after.

Always Time for Search Marketing: Whichever way we try and get the attention of people on their travels around the web, the fact is that Search Marketing continues to get more valuable.

Be there at the precise point they are pursuing an interest, rather than suffer the advertising blindness, lets show them what you’ve got when their eyes are wide open.

Dec 11

Digital PR and link friendly twitter tools

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One of our customers refers to Search Engine Optimisation as Digital PR – which is a nice spin on it.

I heard that the PR industry used to have books of ‘experts’, places where journalists could find people for comment. And along those lines there are now a few digital PR resources around the web – the really interesting thing is they list your domain as part of their service. Now that’s a very SEO friendly thing to do.

It seems only fair to give these services a plug here, not that I have ulterior motives for doing so…. you can’t hear me, but I’m whistling innocently with my white hat on. But maybe there is an advantage to linking to the profiles.

Listorious

This is a kind of expert discovery tool, to help promote yourself as an expert.

The lambert mug

Twellow

A yellow pages for Twitter people

twellow profile

Twitaholic

A list of twitterers in your own area

matt lambert twitterholic profile

There may be a legitimate reason for posting lots of images with dodgy pictures of one’s face, (or perhaps that should be pictures of one’s dodgy face) but it’s not a comfortable thing.

So I’ll stop there for now, but I’ll post some more another time.

PS: For the purists, I’m not too concerned which of these profile links are nofollows, I just like the brand and domain listings.

PPS: Be sociably careful out there

http://twtbizcard.com/mattlambert

Sep 28

Digital Marketing versus Internet Marketing

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Google Insights is no more. Long live Google Trends.

Insights was a great service that lets you check out how many people are looking for ‘x’ compared to ‘y’. It has merged, new and improved with Google Trends, so we have a superb tool to find out what might win at the oscars (a google blog post on trends).

By the way – clicking the ‘oscars’ link lets you play with Google’s balls… move your mouse over the header, for more on what I’m talking about.

internet marketing trends

SO: We used to be Internet Marketers, and now we’re more inclined to be Digital Marketers. But I think this means that we have to find a new description for ourselves, now that everyone is at it.

Aug 15

Hiding in plain site

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How successful a website is in generating enquiries at an affordable rate, is rarely something you can just ‘tell’ by looking.

Our instinct isn’t always our friend. A great comment on our last post reminded me that ‘congruence’ is a very necessary part of the thinking.

we all love awards

The fact is, that the worst looking website  in our portfolio of marketing sites is the best performing.

(and opinions are that easy..),

There, I said it. But I should also say we didn’t have anything to do with providing the site, just in case a customer thinks we are talking about theirs. It’s an emotive issue.

The website’s good performance is mainly due to the customer journey, between what people look for, and the page we land them on, and simple product offer (very competitive) – these are mostly responsible. But the strange thing is, because it makes the company look cheap, the design was ‘congruent’ with their offer, and I think that may help.

It certainly isn’t stopping people from doing business. And they’re making money.

Of course, most rational people will say that the only way to know for sure would be to test different versions. Although, there are probably a lot of different opinions on the matter.

I feel the truth of what Andrew said about converting leads on our last post. My friend’s instinct is that the website reflects the business, and it works for him.

Aug 3

A guide to content that sells. Sale the 7 C’s

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Its never easy writing your own content, I like to tell customers they are ‘blessed with too much knowledge’.

We have too much to say. We want to say it all at once  and because of that, often end up saying nothing at all. And yet…..

Content is the Wind in our Sales…

A boat with wind in it's sales

Customer and good friend Andy’s Trimaran, linked to his album

Good boats don’t go anywhere without the right environment. But what is good content, how do we do that?

I know! we need a template..

It’s a frequent idea, and a lot of people have asked about good content, so it’s about time I responded. It’s taken me 3 years to get this far!

Yesterday I happened to be in a traffic jam after my friend Graham asked me in a meeting, so I made some notes.

The 7 C’s of successful Content

Here’s a quick list of qualities that we have seen be successful in content (not our own, obviously, it’s easier writing other people’s stuff).

1. Credibility

People can tell if something is true. I don’t know how.

But the companies who consistently do a good job always seem to do better in generating more leads from their website. Perhaps it is because they have most obviously ‘done it before’. The insights they get from repeatedly doing something well, that shines through.

Writing should exude trustworthiness, established reliability and expertise. I got that from the Wikipedia entry for credibility – which also mentions integrity. Showing is better than telling, and so I’m not even sure you could make it up.

2. Concrete Details

I truly love stories, the humanity.

The thing is, I believe in some stories more than others. To understand why, I found and utterly recommend this book, Made to Stick, it is astonishingly good.

When I got to the chapter on concrete details, it was a head smacking moment. The best story tellers always drop some irrelevant detail into the mix, it makes it real. Good sales people do it, and so should content, case studies in particular.

3. Choice

This is more a question of a product marketing , but it extends to how you build out content on a lead generating website.

Marketing in a digital world is communicating at scale. We ‘talk’ to literally thousands of people a month. And, if you lined up just 100 people interested in what you do, it would be a different conversation every time.

Installed or hosted, outsourced or managed service, professional or entry level, basic or advanced. Offering depth of choice works extremely well in search engine marketing. Lots of choice will means lots of content of course.

The way I remember it best is “goldilocks marketing” – I wish I had a better phrase – but offering hot, medium and cool versions will extract more business from those 100 people you have lined up. Modular is good, modular is profitable, you get more return from the same amount of visitors (visitors cost money).

4. Costs

Showing costs is tangible, transparent and trustworthy.

“If you have to ask, you know its expensive”

Which is fine if you are expensive of course. But it’s embarrassing for your prospects to have to ask, especially if they can’t afford top dollar. We should care about that.

And, unless you give an idea of ‘relative cost’, there is a perceived risk they are wasting their time if they can’t afford it. Reducing risk is good salesmanship, and customers know the game, it probably won’t be the final cost if everything is included.

Service based businesses are the worst for this, but they probably have most to gain. Can you try a service before you buy it?

  • Whilst I’m at it, we offer a website telephone service that tracks the keywords that generate phone enquiries for £75 per month, plus calls. There, I feel better, less hypocritical.

5. Creativity

A new web visitor (new business) is like being in a job interview, you’re selling yourself, and caring about your appearance is a good sign. Design is a clue, a critical non-essential. I’m not sure if suits are still required these days for interviews, but showering is good, make it clean.

But creativity is more than design.

  • Magnetic words
  • Textures that delight people
  • Demos that blow minds

These things change the way people feel about your company – the most important people, your own people. People don’t contribute to things they don’t enjoy being a part of.

6. Charm

Likeable Experts get more business. In an age where Big Business, Banks, Politicians, Journalists and the Police have all been stuffing up, there is little enough trust to go round. And I’m pretty sure the economy reflects the level of trust in the world.

No trust, no business.

And on the Internet, you could be anybody. Literally. I’m not quite sure how it works, but I trust people I like. Mostly. I tend to buy from them.

7. Care

A many textured word, I’m not sure I’ll do it justice. But here’s what I know about people who care…

They show it in what they do, and in what they say. They show infectious enthusiasm, which often inspires action. They look happy when things go well, and sad when they don’t.

Lastly, only people who care can be creative and do good content…. they get the job done.

Don’t tell Jess I did this, I hope she won’t notice.

Footnotes:

  • If you have trouble with content, it doesn’t mean you don’t care.
  • Thanks to Andy for the picture of the boat
  • You may now all point out more words I could have used, please..

Jun 28

Content Marketing and context

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I asked someone recently whether radio advertising works for Dentists

She said – ‘it depends on what you say‘.

Content Marketing

Is a phrase that seems to be all around right now. Is it not a bit like saying that speaking is a good idea?

speaking is a good idea

But effectiveness depends on what you say, to whom, and when.

The right thing in the right place at the right time

Our belief is that content marketing should help bring interested people down ‘the funnel’, as well as meeting your other goals.

A new prospect might enter the process anywhere along the following path, but it tends to be that the those visitors most likely to act will arrive directly on the solution and product pages. They’re closer to making a decision (more on this on our search strategy pages).

Social media (networking content)

>> Promotes

Blog pages (marketing content)

>> Promotes

Solution pages (pre-sales content)

>> Promotes

Product pages (sales content)

We see content put in the wrong place – and if sales content is absent, it is likely to render the other content completely ineffectual.

And – if you have a blog that isn’t on your website. Start again.

The Content Marketing wagon

There are marketing focussed digital companies – which world is about brand, social media and seems to be more top of funnel.

Then there’s us, sales focussed digital – which is about the leads and how to explain the proposition to visitors for the right decisions. We care about conversion rates and how to get more out of the money we’re spending (yes, it’s a good idea to spend some).

(apologies for the bias).

digital sales conversations – plus – digital marketing conversations.

What I am learning, is that whenever there seems to be a choice – there is usually a good case to be made for having both. Eventually, both approaches working together for the greater good.

We’re game if you are.

Jun 21

Being positively productive

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Some things stick in the brain, and nag at you.

Perpetual Optimism

A month or two ago I was sitting in the front seat of a taxi in Sofia (Bulgaria), when I caught a snippet of conversation from the back. All I heard was the phrase ‘perpetual optimism’, and that was it. Nothing further reached through the traffic noise. I glanced at the driver, but he didn’t seem that talkative (perhaps someone warned him), so I pondered instead.

How concise can you get?  A phrase that manages to deliver more in two words than most paragraphs.

(sometimes called a meme, this post is worth reading too – after this one of course)

It was memorable enough to resurface in my brain through fog of the following morning. It must be important, somehow. Foolishly on the flight home I mentioned I might blog about it, and so here we are on an unintended quest.

What do we know about being positive?

Unfortunately for me, I didn’t know a lot. There are lots of books telling us to be positive, and all the riches in the world will be ours, but it’s always a bit broad and unspecific – to someone who deals with specific words for a living at any rate. What does positivity actually mean?

Searching through the kindlesphere, I found a more thoughtful read by Psychology Scientist Barbara Fredrickson called positivity. A psychology person, in a new field apparently only invented in 1999, it seems that after  scientists studied depression and anxiety for hundreds of years, it occurred to one of them that it may be generally connected to happiness. But enough of this snarky observation, on with the story.

It must be have been incredibly difficult to be scientific about ‘feelings’, but I was pretty impressed with the results.

(A picture of Google allows this post to be on a blog about lead generation)

Getting specific

Because I’ve been trained to think about the customer journey, I’ve re-ordered these elements of positivity described in the book.

Hope, Interest, Amusement, Inspiration, Joy, Love, Pride, Serenity, Gratitude, Awe (or awesome as someone I know is fond of saying)

I personally think that being positive is a journey. Hope is before everything.

Do we know the outcome?

Amongst other things, it has been proven that being positive is very good for your health, as long as it is heartfelt and ‘real’, yep, ok, tick. More interestingly,

compared to people in the other conditions, participants in experiments who experience positive emotions show heightened levels of creativity, inventiveness, and “big picture” perceptual focus.

Proven. Wow.

Getting stuff done

This post went from being drafted on my personal blog, to being promoted to the professional one about lead generation. My experience in completely different scenarios, with various shades of marketers, entrepreneurs and sales people. It is crystal clear that positivity gets things done, and negativity stalls people. Literally, work stops.

Without hope, nobody in the world is going to start anything. With it, mountains are moved pretty quickly.

Marketing, by default, is the practice of being really positive about things. But it requires positivity to come up with ideas, to write enthusiastically, to inspire confidence.

Can we change?

Of course, it’s a variable. We oscillate. But here’s the result of my unintended quest.

If we decide that we are positive, then it happens. Just like if we decide to smile then, eventually, we forget we are pretending. The effects can be amazing. Take a negative scenario that is coming up, be positive and then take notice of how people react – I did. It inspires people to change, and makes people more likely to take action (take a note blog copy ninjas).

I believe that we all genuinely want to be happy, someone just needs to go first. I’m sure there is plenty of advice around, but for me, the most important thing was, to decide it is important.

Looking through positivity tinted glasses

It’s been a couple of months, and I have found that actively taking notice of positivity has a really positive effect in itself. I realised that the people I liked most were all pretty positive, and some of them refused to be negative in any single sentence. I hadn’t noticed that before – perhaps they know this already, and I’ve spent all these years being uneducated. But then, it was only invented in 1999, so I don’t feel too bad.

Let’s all use less negative words. Particularly ban the ones that sound like “problem”.

According to our scientist Barbara, it is all connected, there is a golden ratio of 3-1. When we reach that ratio of positive versus negative reactions, then it builds on itself, spiralling to a point where we are naturally resilient. 

Onwards and Upwards. I’m proud of this post.

May 23

The cookie law is a monster

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Most people have heard of a new law involving website cookies. But if you haven’t, I hope you don’t have to be too concerned by it. We’re keeping a lookout and will let you know.

The “idea” is good, as it covers tracking people who go onto websites. And we agree that tracking visitors who have been personally identified should require their permission, that’s obvious to everyone.

Permission from anonymous visitors?

But getting permission from people who we don’t know, is not practical, and if anything, we think it will be more irritating to keep asking them.

How do you keep a track of the people who have asked not to be tracked?

Could you imagine someone measuring footfall through a shopping centre getting written permission from each shopper?

I only came in for a sandwich..

Would it be like getting written permission from everyone who wanders past a CCTV camera.

Question: Is this cookie law consistent with CCTV laws, we wouldn’t have thought so. We’ll ask an expert in cctv…our friend David at Demux who provides cctv analysis services.

A lot of companies seem to be adopting a wait and see attitude – including 95% of the top uk 100 websites from what we can see.

Having said that:

The law is clear, it does actually want us to get permission to set a cookie.

The thing is, if people say no, then we have to set a cookie. And if we can’t do that, then it looks like we’d have to ask them, not only every time they came back to the site, but also every page they visit. Too extreme, perhaps.

Our Solutions

1. We do have a privacy policy on each customer website now – even if you can’t see it.

(1.b We’re just enabling it by linking to it from the footers to comply with the spirit and letter of the law)

2. The cookie plugin on this site seems to work fine – with a few adjustments it will become legal.

3. Move country

Because as every company in this country ‘may be’ at a commercial disadvantage if they implement, we hope it changes soon.

The internet is a small world.

Apr 24

Why you do what you do

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Several times this week I have been reminded of this video (tucked away on our inspiration page). It might say leadership, but it is marketing gold.

One of the most important things a company can do is to tell people “why”.

In terms of ‘selling’ ourselves, this is extremely important. Trust controls all decision making, it is a way of measuring the ‘feeling’ of risk, and once people know ‘why’, they relax.

If we have all the right intentions, then people will go with us. We can even make mistakes, as long as we’re trying to do the right thing.

This is a central plank in converting interest, into action. The video does a much better job of explaining.

Simon frames the message in various ways. But to my mind, by not having a central purpose, backed up with a consistency in behaviour that demonstrates these ‘principles’, we will have people wondering, pondering and prevaricating.

Without knowing our motivation they’ll wonder if we’re just doing it for the money, and they know that never works.

I suppose it begs the question. So….

We do what we do in order that our customers can grow. We want them to make enough money that they can afford to pay us to keep working the conversions, because when we get growth, our customers want us to do more work, not less. Enlightened self interest maybe, but it works for everybody.

To the point that if we can’t do it, then we’ll stop charging.